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BOOKING CONDITIONS
1 Bookings between Villanza Ltd, (hereafter called “the company”) and
the person making the bookings (hereafter called “the Client”) are
valid after (a) the booking form has been completed and signed and has
been received by the Company, OR the company has accepted and authorised
a credit card payment given by the client over the telephone or by fax
(b) the appropriate deposit has been paid to the company and (c) the
booking has been confirmed to the Client by the Company in writing.
2 By signing the booking form the Client accepts these conditions and
warrants that he/she is authorised to agree them on behalf of all other
persons named on the booking form including those substituted or added
to by agreed amendment of the booking.
3 The balance of the holiday cost shown on the invoice must be paid 8 weeks
before departure. If the booking takes place less than 8 weeks before
departure then the balance is due immediately upon receipt of the
confirmation. If the balance is not received at least 6 weeks before
departure the Company reserves the right to cancel the relevant booking
and retain any deposit held in respect of the same.
4 Any cancellation by the Client must be notified in writing directly to the
company. If the notification of cancellation is received by the Company
more than 56 days before departure, only the deposit will be retained by
the Company. If less than 56 days then the following cancellation
charges will apply:
Between 56 and 43 days before departure 30% of the total cost.
Between 42 and 29 days before departure 45% of the total cost.
Between 28 and 14 days before departure 60% of the total cost.
Less than 14 days before departure 100% of the total cost.
It is strongly recommended that Clients take out holiday insurance which
covers loss of deposits etc.
5 Inclusive quotations and bookings are based on current fares and
exchange rates at the time of going to press. The Company reserves the
right to alter the arrangements of prices without notice at any time
should this become necessary due to circumstances beyond their control.
6 The Company reserves the right to modify or cancel any flight, schedule,
accommodation or other arrangement, and if the holiday chosen by the
Clients cannot be provided for any reason before the departure date the
Company may substitute alternative arrangements of a similar nature.
See Essential Holiday Information for details.
The Airlines and types of aircraft likely to be used are as detailed in
the brochure. The arrangements can however sometimes be changed and in
this event should the client wish to cancel, such cancellation will be
subject to the normal cancellation charges.
7 In the unlikely event that circumstances beyond the control of the Company,
necessitate the cancellation of the holiday arrangements, the Company
reserves the right to cancel any booking at any time and will only be
liable to refund monies already paid by the Client.
8 The Company has taken all reasonable steps to ensure that operators of
Airlines, transportation, agencies etc., used by the Company in the U.K.
and abroad are reputable. The Company however, does not have direct
control over such organisation and shall not be responsible for any acts
or omissions by them or their employees.
The Client accepts that the booking is subject to the terms and
conditions of such firms companies or persons as shall provide services
to the Company and the Client.
All bookings for conveyance by air, boat, rail, coach, car or other form
of transport are accepted by the Client subject to the conditions of
carriage appearing on the ticket or voucher issued by the carrier.
9 If cancellation or change by the Company is brought about by war, riots,
civil commotion, strikes, disasters, terrorist activities, technical
problems with transportation or other events outside the control of the
Company, the Company shall not be held responsible in any way.
10 All baggage, including personal articles, are at all times and under all
circumstances at “owners risk”. No responsibility is accepted for
the Client’s failure to carry passports, visas or other documents
required for the purpose of the journey.
11 All accommodation is booked exclusively for the persons name on the booking
form. No other persons may use the accommodation without the express
permission of the Company. The lead passenger accepts responsibility for
the party and indemnifies the Company against loss suffered by the
Company (including legal costs) for any damage to:- accommodation,
property, person or vehicle or cause any delay or diversion to any
flights or other means of transportation. In cases of serious misconduct
the Company reserves the right to terminate the holiday and shall have
no further responsibility or liability to the client.
12 The Company and their Agents do not accept liability for loss of main
services such as electricity or water supplies, nor for the consequences
of the actions or omissions of the property management who may control
supply of mains services, nor any actions taken in the vicinity of the
property by any authority over which there is no control.
13 The Company and their Agents cannot accept any responsibility whatsoever for
property development and building works anywhere on the Islands.
Reference should be made to the Essential Holiday Information Guide.
14 In the unlikely event that the Client wishes to complain about any aspect of
the accommodation, the complaint should first be conveyed immediately to
the managers of the property in order for them to put matters right.
Should the matter remain unresolved to the satisfaction of the Client,
the Client should convey in writing the complaint to the property
manager. In any event, a report must be registered with our
representatives on the Island without delay and a copy of the report
must be kept. If the matter is unable to be resolved by the above
parties, details of the complaint must be notified to the Company in
writing together with a copy of the representatives report within 10
days of the clients return to the UK.
It is a strict condition of
booking that the complaints procedure is correctly followed.
15 Any damages or loss to the accommodation caused by the Client or other
persons occupying the property and any extended stay beyond the period
booked will be charged for by the Company to the lead passenger of the
Party. In such circumstances payment may be requested on site by the
managers (refer to Clause 11).
16 If after confirmation of the Client’s booking, the Client wishes to
change any details of the booking (e.g. transferring to a different
holiday, departure date or airport, or substituting any of the persons included in the booking) the
Company will use its best endeavours to comply. An amendment fee of £20
per person named on the booking will be charged for each detail of the
booking changed save in the case of a substitution when the fee will be
£20 per person substituted. In the event that within 6 weeks of
departure the Client wishes to change the booking date to a later date
the cancellation charges specified will apply. Insurance premiums are
not refundable or transferable and in the case of a substitution an
additional premium would therefore be payable in respect of each new
person included in the booking.
17 Consumer Protection The air holidays and flights in this brochure
are ATOL Protected, since we hold an Air Travel Organiser's Licence
granted by the Civil Aviation Authority. Our ATOL number is
ATOL 2169. In the unlikely event of our insolvency, the CAA will
ensure that you are not stranded abroad and will arrange to refund any
money you have paid to us for an advance booking. For further
information, visit the ATOL website at www.atol.org.uk
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